Gas customers

For questions relating to the commodity portion of your bill:

• Please call our customer service department at 866.807.2209
  Business hours: 8 AM – 5 PM, Monday – Friday.
• We can also be reached by e-mail.
  Please allow one to two business days for a response.

For all other questions – such as inquiries related to your account balance, monthly usage or service cancellations, please contact your utility company:

• Vectren Energy Delivery: 800.227.1376
• Dominion East Ohio: 800.362.7557

Power customers

• Please call our customer service department at 877.332.2457
  Business hours: Monday – Friday 8 AM – 6 PM (EST)
• We can also be reached by e-mail.
  Please allow one to two business days for a response.